We are based in Mumbai, Maharashtra, and for us at Upraisal, each assignment begins with an initial briefing from the client during which the key parameters of the search are agreed and documented. We then carry out an assignment study which usually involves visiting the client’s offices to meet key executives and discuss the business environment, culture, priorities and any other factors that may be involved. We draft and submit a position and candidate specification for the client to approve. The document describes in detail the company, the role, responsibilities, goals and key challenges of the position. It also summarizes the experience, qualifications and competencies required for success in the role. These key competencies form the basis of our assessment of potential candidates throughout the search process.
Having defined the key selection criteria with the client, we continue our targeted research into companies and sectors to find those best qualified for the role. Using our proprietary database and personal contacts we speak to sources familiar with those companies and industries to seek informal views and opinions on individuals we believe may be relevant and qualified. Before presenting any candidate to the client, each candidate is assessed and validated against the position specification and a report and recommendation are prepared for the client with our assessment of each candidate’s pertinence against the specification. We continue to seek informal external views on each candidate before introducing him or her to the client, in order to confirm and enhance our knowledge of the candidate’s achievements and track record. We also verify each candidate’s academic qualifications.
After the client has selected their preferred candidate, our consultants conduct thorough referencing to further measure and assess competencies, strengths and weaknesses, and to provide our client with external views of the individual. When an offer is made to a candidate, our consultants are available to participate in any negotiations. Unsuccessful candidates are promptly and courteously informed. Finally, we conduct a unique and detailed client satisfaction survey (CSS) after every search assignment. We actively seek feedback from our clients, identifying any issues from which we can learn in order to improve the quality of our service in the future.